Privacy Policy — Skip Your Broker Inc.

Data Provided by Users:

1. Account Information: When creating or updating an account, users provide data such as full name, email address, phone number, login credentials, physical address, profile photo (if applicable), and payment or banking information (including payment verification details). For carriers (drivers or companies), we may also collect vehicle registration information, insurance details, emergency contact information, and the licenses required to perform auto transport services.
2. Background Check Information (Carriers Only): When applying to use the platform as a carrier, individuals may undergo screening through authorized third-party providers. This may include driving history, driver’s license status, prior addresses, known aliases, and verification of U.S. DOT eligibility.
3. Verification Documents and Photos: We may request government-issued identification (e.g., driver’s license or passport), which may include your photograph, date of birth, ID number, and gender. We may also request live selfies or images to confirm the authenticity of your account.
4. Demographic Information: We may collect age, gender, or professional status when necessary to enable certain features or comply with legal requirements (e.g., confirming legal age to enter into a transport agreement). In some cases, gender may be inferred from the name.
5. User-Generated Content and Communications: We store information provided in support messages, chat logs, call recordings, reviews, comments, and uploaded files. This includes interactions with our support team and with other users (e.g., shippers and carriers). Note: Ratings and reviews submitted by users regarding carriers or clients may be visible to other users of the platform and are used to promote transparency and trust.
6. Trip and Order Information: When users input pickup/drop-off addresses, dates, and vehicle transport details, we collect this information to post shipment requests, allow carriers to submit bids, and assign transport jobs.

Skip Your Broker Inc. does not access users’ email inboxes. All information is entered manually through the platform interface.

Data Generated from Platform Use:

We collect data that is automatically generated when users interact with the app or website, including:

1. Location Data (Carriers and Drivers): We collect both precise and approximate location data from a carrier’s mobile device when the app is active (whether in the foreground or background). This data is used to match with jobs, calculate distances, confirm transport completion, provide support, and enhance safety.
2. Location Data (Clients): If a client grants location access on their device, we collect this information to track the order. Clients may also manually input pickup or drop-off addresses. This data may be used for order tracking, delivery confirmation, dispute resolution, and fraud prevention.
3. Transaction Information: We collect data related to services rendered or received, including addresses, mileage, date and time, type of service, pricing, applied promo codes, payment method, and contact details associated with the transport.
4. Usage Data: We log user activity within the app and website, including login times, pages and features viewed, and technical errors or crashes.
5. Device Information: We collect technical information about user devices, including device model, IP address, operating system and version, language settings, network data, device identifiers, and advertising identifiers.
6. Communication Data: We store records of communications between users conducted via our app — including calls, messages, and SMS. This includes communication type, timestamps, and (with notice to the user) recorded calls. Such records are used for dispute resolution and quality assurance purposes.

Data Received from Third Parties:

To enhance the quality and security of our services, we may also receive information from third parties, including:

1. Referral Participants: When a user refers someone to the platform, we may receive the referred person’s name and contact information.
2. Account Holders Acting on Behalf of Others: If an account is used to place orders on behalf of employees, family members, or clients, we may collect relevant information about those individuals.
3. Claims and Disputes: We may receive information related to incidents from users or third parties.
4. Third-Party Platforms and Applications: If a user connects to our services via social networks, payment platforms, or integrated third-party applications (via API), we may receive information as permitted under their respective privacy policies.
5. Financial and Payment Partners: When integrated with banks or fintech providers, we may receive information related to account status, payments, and transaction history.
6. Identity and Background Verification Providers: For KYC/AML compliance and fraud prevention, we may use data received from identity verification and background check services. purposes.
7. Insurance and Financial Partners: In connection with insurance, financing, or vehicle inspections, we may receive relevant data from third-party organizations.
8. Carrier Partners: When transport is handled by a third-party carrier company, we may receive interaction history or compliance data.
9. Public Sources: Where permitted by law, we may use publicly available data such as government registries or public social media profiles.
10. Marketing and Analytics Partners: We may receive demographic and behavioral information from advertising networks, cashback partners, and loyalty program providers.
11. Government and Law Enforcement Agencies: In compliance with legal requirements or in cases of public safety threats, we may receive data from local, state, or federal authorities.